xxii, 452 pages : 23 cm

Includes bibliographical references and index

Unit I Foundations of Communication -- ch. 1 Foundations of Communication -- The Nature of Communication -- Canned Plans and Scripts -- Communication Context -- Communication Settings -- The Communication Process -- Message Production -- Message Interpretation -- Interaction Coordination -- Channels -- Interference/Noise -- A Model of the Communication Process -- Characteristics of Communication -- Communication Has Purpose -- Communication Is Continuous -- Communication Is Irreversible -- Communication Is Situated -- Communication Is Indexical -- Communication Messages Vary in Conscious Thought -- Communication Is Guided by Cultural Norms -- Communication Ethics -- Bright Side and Dark Side Messages -- Communication Competence -- Communication Apprehension -- Communication Improvement Plans -- ch. 2 Perception of Self and Others -- The Perception Process -- Attention and Selection -- Organization -- Interpretation -- Dual Processing

Perception of Self -- Self-Concept -- Self-Esteem -- Cultural Norms and Self-Perceptions -- Accuracy and Distortion of Self-Perceptions -- Communication and Self-Perception -- Perception of Others -- Uncertainty Reduction -- Inaccurate and Distorted Perceptions of Others -- Communication and Perceptions of Others -- ch. 3 Intercultural Communication -- Culture and Communication -- Dominant Cultures, Co-Cultures, and Cultural Identity -- How Cultures Differ -- Individualism/Collectivism -- Context -- Chronemics -- Uncertainty Avoidance -- Power Distance -- Masculinity/Femininity -- Long-Term/Short-Term Orientation -- Potential Barriers to Intercultural Communication Competence -- Developing Competent Intercultural Communication Strategies -- Acquire Accurate Knowledge -- Adopt an Appropriate Attitude -- Develop Culture-Centered Skills -- ch. 4 Verbal Messages -- Language -- What Is a Language? -- Characteristics of Language

The Relationship Between Language and Meaning -- Semantics -- Guidelines for Improving Semantics -- Pragmatics -- Guidelines for Improving Pragmatics -- Sociolinguistics -- Guidelines for Improving Sociolinguistic Understanding -- ch. 5 Nonverbal Messages -- Characteristics of Nonverbal Communication -- Types of Nonverbal Communication -- Use of Body: Kinesics -- Use of Voice: Paralanguage -- Use of Space: Proxemics -- Use of Time: Chronemics -- Physical Appearance -- Guidelines for Improving Nonverbal Communication -- Sending Nonverbal Messages -- Interpreting Nonverbal Messages -- ch. 6 Listening -- What Is Listening? -- Listening Challenges -- Listening Apprehension -- Listening Style -- Processing Approach -- Active Listening Strategies -- Attending -- Understanding -- Remembering -- Evaluating -- Responding -- Listening Response Strategies -- Unit II Interpersonal Communication & Relationships -- ch. 7 Interpersonal Relationships

Types of Relationships -- Acquaintances -- Friends -- Intimates -- Disclosure in Relationship Life Cycles -- Social Penetration -- The Johari Window -- Stages of Relationships -- Coming Together: Beginning and Developing Relationships -- Staying Together: Maintaining Relationships -- Coming Apart: Declining and Dissolving Relationships -- The Role of Technology in Interpersonal Relationship Formation, Development, and Dissolution -- Dialectics in Interpersonal Relationships -- Relational Dialectics -- Managing Dialectical Tensions -- ch. 8 Interpersonal Communication -- Providing Emotional Support -- Comforting Guidelines -- Managing Privacy and Disclosure -- Effects of Disclosure and Privacy on Relationships -- Disclosure Guidelines -- Privacy Management Guidelines -- Expressing Desires and Expectations -- Passive Communication Style -- Aggressive Communication Style -- Passive-Aggressive Communication Style -- Assertive Communication Style

Cultural and Co-cultural Considerations -- Managing Interpersonal Conflict -- Avoiding (Lose -- Lose) -- Accommodating (Lose -- Win) -- Competing (Win -- Lose) -- Compromising (Partial Lose -- Lose) -- Collaborating (Win -- Win) -- Collaboration Guidelines -- Unit III Group Communication -- ch. 9 Communicating in Groups -- The Nature and Types of Groups -- Families -- Social Groups -- Support Groups -- Interest Groups -- Service Groups -- Work Groups and Teams -- Virtual Groups -- Characteristics of Healthy Groups -- Healthy Groups Have Ethical Goals -- Healthy Groups Are Interdependent -- Healthy Groups Are Cohesive -- Healthy Groups Develop and Abide by Productive Norms -- Healthy Groups Are Accountable -- Healthy Groups Are Synergetic -- Stages of Group Formation and Development -- Forming -- Storming -- Norming -- Performing -- Adjourning and Transforming -- Conflict in Groups -- Pseudo-Conflict -- Issue-Related Group Conflict

Personality-Related Group Conflict -- Culture and Conflict -- Virtual Groups and Conflict -- ch. 10 Group Leadership and Problem Solving -- Leadership -- Task Roles -- Maintenance Roles -- Procedural Roles -- Meetings -- Guidelines for Meeting Leaders/Conveners -- Guidelines for Meeting Participants -- Systematic Problem Solving -- Step One Identify and Define the Problem -- Step Two Analyze the Problem -- Step Three Determine Criteria for Judging Solutions -- Step Four Generate a Host of Solutions -- Step Five Evaluate Solutions and Decide -- Step Six Implement the Agreed-Upon Solution and Assess It -- Communicating Group Solutions -- Written Formats -- Oral Formats -- Virtual Formats -- Evaluating Group Effectiveness -- Group Dynamics -- Group Presentations -- Unit IV Public Speaking -- ch. 11 Topic Selection and Development -- Determine an Appropriate Speech Topic and Goal -- Identify Potential Topics -- Select a Topic

Write a Speech Goal Statement -- Locate and Evaluate Information Sources -- Personal Knowledge and Experience -- Secondary Research -- Primary Research -- Identify and Evaluate a Variety of Information -- Factual Statements -- Expert Opinions -- Elaborations -- Diverse Cultural Perspectives -- Record Information and Sources -- Annotated Bibliography -- Research Cards -- Cite Sources -- ch. 12 Organizing Your Speech -- Develop the Body -- Identify Main Points -- Word Main Points -- Select a Main Point Pattern -- Write the Thesis Statement -- Outline the Speech Body -- Develop Main Points -- Create Transitions -- Develop the Introduction -- Get Attention -- Establish Relevance -- Establish Credibility -- State the Thesis -- Develop the Conclusion -- Summarize Goal and Main Points -- Clinch -- Compile the Reference List and Formal Outline -- ch. 13 Presentational Aids -- Benefits of Presentational Aids -- Types of Presentational Aids -- Visual Aids

Audio Aids -- Audiovisual Aids -- Other Sensory Aids -- Choosing Presentational Aids -- Preparing Presentational Aids -- Displaying Presentational Aids -- Posters -- Whiteboards or Chalkboards -- Flip Charts -- Handouts -- Document Cameras -- Computers, CD/DVD Players, and LCD Projectors -- Using Presentational Aids -- ch. 14 Language and Oral Style -- Oral Style -- Speaking Appropriately -- Relevance -- Common Ground -- Speaker Credibility -- Linguistic Sensitivity -- Cultural Diversity -- Speaking Clearly -- Use Specific Language -- Choose Familiar Terms -- Provide Details and Examples -- Limit Vocalized Pauses -- Speaking Vividly -- Use Sensory Language -- Use Rhetorical Figures and Structures of Speech -- ch. 15 Delivery -- Public Speaking Apprehension -- Symptoms and Causes -- Management Techniques -- Characteristics of Effective Delivery Style -- Use of Voice -- Use of Body -- Delivery Methods -- Impromptu Speeches -- Scripted Speeches

Extemporaneous Speeches -- Rehearsals -- Preparing Speaking Notes -- Handling Presentational Aids -- Practice Rounds -- Adapting While Delivering the Speech -- Adapting Your Speech for Virtual Audiences -- Evaluating Speeches -- ch. 16 Informative Speaking -- Characteristics of Effective Informative Speaking -- Intellectually Stimulating -- Relevant -- Creative -- Memorable -- Learning Styles -- Methods of Informing -- Description -- Definition -- Comparison and Contrast -- Narration -- Demonstration -- Informative Process Speeches -- Informative Expository Speeches -- ch. 17 Persuasive Speaking -- The Nature of Persuasion -- Processing Persuasive Messages -- Persuasive Speech Goals -- Types of Propositions -- Tailoring Propositions to Your Target Audience -- Rhetorical Appeals to Logos -- Types of Logical Arguments -- Reasoning Fallacies -- Rhetorical Appeals to Ethos -- Conveying Good Character -- Conveying Competence and Credibility

Rhetorical Appeals to Pathos -- Evoking Negative Emotions -- Evoking Positive Emotions -- Persuasive Speech Patterns -- Statement of Reasons -- Comparative Advantages -- Criteria Satisfaction -- Refutative -- Problem -- Solution -- Problem -- Cause -- Solution -- Motivated Sequence -- Appendix: Interviewing -- The Interview Protocol -- Primary and Secondary Questions -- Open and Closed Questions -- Neutral and Leading Questions -- Information-Gathering Interviews -- Choosing the Interviewee -- Conducting the Interview -- Following Up -- Employment Interviews -- Employment Interviewers -- Employment Seekers -- Preparing Application Materials -- Conducting the Employment Interview -- Following Up -- Media Interviews -- Before the Interview -- During the Interview

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